Understanding our payment policy

At Premier Garden Events, we aim to make your booking experience as clear and straightforward as possible. Please read our payment and cancellation policies carefully to ensure a smooth and enjoyable event.

Payment and booking details

Below you will find comprehensive information regarding our booking requirements, payment schedule, and security deposit procedures. Please ensure you review these terms before confirming your event.

Booking requirements Details
Pre-booking terms Please review our pre-booking terms, which are found on our booking form and ensure your setup area measurements are accurate.
Securing your date A £30 non-refundable deposit and a completed booking form are required within 24 hours to confirm your event.
Final balance The remaining balance is due one week before your event. For bookings made within seven days of the event, full payment is required at the time of booking. All payments are non-refundable.
Security deposit A £50 cash damage deposit is collected upon installation. This will be fully refunded at collection, provided the equipment is returned in its original condition.

Cancellations and refunds

We understand that plans can change. Here’s what you need to know about cancelling or altering your booking with Premier Garden Events.

Policy area Details
Cancellation policy Payments are non-refundable but can be transferred to another available date.
Refund circumstances No refund will be issued unless Premier Garden Events cancels the event.
Changing booking dates Bookings can be transferred to an alternative available date if needed.