Understanding our payment policy

At Premier Garden Events, we aim to make your booking experience as clear and straightforward as possible. Please read our payment and cancellation policies carefully to ensure a smooth and enjoyable event.

Payment and booking details

Below you will find comprehensive information regarding our booking requirements, payment schedule, and security deposit procedures. Please ensure you review these terms before confirming your event.

Booking requirements Details
Pre-booking terms Please review our pre-booking terms, which are found on our booking form and ensure your setup area measurements are accurate.
Securing your date A £30 non-refundable deposit and a completed booking form are required within 24 hours to confirm your event. This amount will be fully credited toward your final balance.
Final balance The remaining balance is due one week before your event. For bookings made within seven days of the event, full payment is required at the time of booking. The final balance payment is non-refundable once paid
Security deposit A £50 cash damage deposit is collected upon installation. This will be fully refunded at collection, provided the equipment is returned in its original condition.

Cancellations and refunds

We understand that plans can change. Here’s what you need to know about cancelling or altering your booking with Premier Garden Events.

Policy area Details
Non-Refundability The £30 deposit is strictly non-refundable. This covers our administrative costs and the immediate withdrawal of your chosen date and theme from our calendar, preventing other bookings.
Cancellations by You (More than 7 days before your event) If you cancel your booking more than 7 days before your event, you will not owe any further balance, but the £30 deposit will be retained by Premier Garden Events Limited.
Late Cancellations (within 7 days of your event) If you cancel your booking within 7 days of your event (after the full balance has been paid), the full amount is non-refundable, as we will have already prepared your theme and turned down other work for that date.
Postponements If you need to change your date, please give us at least 7 days' notice. We will do our best to transfer your £30 deposit to a new date within the next 6 months, subject to our availability.
Cancellations by Us In the highly unlikely event that we must cancel your booking due to severe weather, injury, or unexpected emergencies, you will receive a 100% full refund of all monies paid, including your deposit.

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